Product Support Intern

Zycus

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Mumbai, Maharashtra, India2 weeks ago

LocationMumbai, Maharashtra, India

QualificationB.E / B.Tech / MBA

Job Description

As a Product Support Intern at Zycus, you will act as the crucial first point of contact for global customers. You will work closely with internal teams and handle customer queries via email, chat, and calls to support the Zycus Procurement Applications (Source-to-Pay suite). This role is designed for enthusiastic graduates who want hands-on exposure to incident management, troubleshooting, and enterprise SaaS environments.
You will collaborate with Technical Account Management and cross-functional teams to resolve issues efficiently. A strong problem-solving mindset and eagerness to learn are essential as you analyze customer requirements, assist in product configurations, and contribute to knowledge-sharing and process automation initiatives.

Customer Support: Act as the first point of contact for customers, efficiently handling queries and technical issues via email, chat, and calls.
Issue Resolution: Collaborate with Technical Account Management and cross-functional teams to resolve customer issues effectively and suggest viable workarounds.
System Management: Assist in vital product configuration, troubleshooting, and overall incident management.
Testing & Validation: Participate actively in User Acceptance Testing (UAT) and various product validation processes.
Process Improvement: Contribute significantly to knowledge sharing, process improvements, and automated support initiatives.
Customer Satisfaction: Ensure the highest levels of customer satisfaction through prompt, high-quality technical support.

Education: MBA or Engineering Graduate (B.E./B.Tech) in Computer Science, IT, Electronics, Mechanical, or related fields.
Batch Requirement: Strictly for 2025 and onwards passouts.
Experience: 0–1 year of experience (Freshers are highly encouraged to apply).
Technical Aptitude: Basic understanding of technical concepts and SaaS products, paired with familiarity with MS Excel and analytical thinking.
Communication: Exceptional written and verbal communication skills to interact with global enterprise clients.
Work Environment: Must have a strong problem-solving mindset, the ability to multitask, and a willingness to work in rotational shifts (including night shifts if required).

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