ZoomInfo Recruitment 2026 – Software Engineer I, Salesforce Support
ZoomInfo
Key Responsibilities
- Monitor Salesforce platform performance and errors.
- Create bug tickets or take appropriate actions based on issue severity.
- Manage and resolve daily Salesforce support tickets.
- Provide timely responses and high-quality resolutions to business users.
- Perform basic Salesforce troubleshooting and diagnostic activities.
- Escalate complex technical issues to senior engineers or developers.
- Maintain communication with affected business stakeholders during escalations.
- Perform data import, update, export, and upsert operations.
- Use appropriate Salesforce data-management tools.
- Maintain data integrity and accuracy.
- Perform regular data cleanup and maintenance.
- Conduct data integrity checks on Salesforce records.
- Provide operational Salesforce support.
- Manage user permissions where required.
- Perform basic configuration updates.
- Support business users with platform-related issues.
- Assist QA teams with smoke testing.
- Perform regression testing for support-related fixes and enhancements.
- Support testing for new features and bug fixes.
- Identify, track, and communicate testing risks, dependencies, and defects.
- Participate in story refinement sessions.
- Contribute to requirement-gathering discussions.
- Create process documentation for common support problems.
- Document resolution workflows to improve team efficiency.
- Continuously build technical and domain knowledge.
- The role includes light QA assistance, particularly for changes related to Salesforce support and enhancements.
- Smoke testing checks whether the most important functions of a system are working after a change or deployment.
- Regression testing checks whether new fixes or enhancements have unintentionally affected existing functionality.
- Employees may identify, track, document, and communicate defects and testing risks to team leads and project managers.
- The role requires an analytical approach to production problems. Candidates should be able to investigate symptoms, gather evidence, identify likely causes, and support appropriate resolution or escalation.
Skills & Eligibility
- The Software Engineer I – Salesforce Support role is targeted at early-career candidates with 0–2 years of experience in Business Analysis, Systems Analysis, Quality Assurance, or a related technology role.
- Candidates should possess a bachelor’s degree in Computer Science, Electronics, or a similar engineering or technical discipline from a government-approved university.
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- 0–2 years of relevant experience.
- Bachelor’s degree in Computer Science, Electronics, or a similar technical discipline.
- Basic experience with Salesforce platform configuration.
- Familiarity with Salesforce data-loading tools.
- Understanding of software delivery lifecycles.
- Basic API testing knowledge.
- Database fundamentals and data integrity verification skills.
- Strong analytical and troubleshooting ability.
- Strong communication and collaboration skills.
- The supplied job description does not specify a CGPA, percentage, or graduation-year requirement.
- Candidates should have basic experience with Salesforce platform configuration. This can include understanding standard platform settings, user access, permissions, and basic configuration changes.
- Familiarity with Salesforce data-loading tools is specifically required. Candidates should understand operations such as import, update, export, and upsert while ensuring that data remains accurate and consistent.
- Workbench and Salesforce Import Wizard are also mentioned as examples of relevant data-management tools. Candidates should understand their basic purpose and when such tools can be used for data operations.
- The position includes participation in story refinement and requirement-gathering sessions. This means candidates should be able to understand business requirements and translate them into clear technical or testing considerations.
- Basic business analysis skills such as asking clarifying questions, identifying assumptions, documenting requirements, recognizing dependencies, and identifying potential risks can be useful.
- Candidates should have a Bachelor’s degree in Computer Science, Electronics, or a similar engineering or technical discipline from a government-approved university.
- Strong communication skills are required because the position involves business users, senior engineers, developers, project managers, and other cross-functional teams.
- No CGPA requirement is mentioned in the supplied job description.
Note: This job is posted on external sites. Joblit shares the listing for convenience and does not take responsibility for third-party content.
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