Capgemini Recruitment 2026 – Associate Software Engineer
Capgemini
ExperienceExperienced
QualificationB.E/B.Tech
Key Responsibilities
- Provide Level 1 technical support to users.
- Handle technical support calls through a voice-based helpdesk process.
- Understand user-reported technical problems.
- Perform basic troubleshooting of computer-related issues.
- Assist users with basic MS Office-related issues.
- Follow established helpdesk processes and troubleshooting procedures.
- Communicate clearly with users during support interactions.
- Escalate issues that require additional technical assistance according to the applicable process.
- Work effectively in a 24/7 rotational shift environment.
Skills & Eligibility
- Candidates applying for this Capgemini position should have a B.E/B.Tech qualification and should be comfortable working in an L1 helpdesk environment.
- Experience: Experienced candidates
- Good communication skills.
- Willingness to work in a helpdesk call-taking profile.
- Willingness to work in 24/7 rotational shifts.
- Basic understanding of computers.
- Basic understanding of MS Office applications.
- Previous helpdesk experience is an added advantage for this position.
- Experience: Experienced candidates
- Good communication skills.
- Willingness to work in a helpdesk call-taking profile.
- Willingness to work in 24/7 rotational shifts.
- Basic understanding of computers.
- Basic understanding of MS Office applications.
- Candidates should understand common computer problems and be able to follow a structured approach to identify and resolve basic issues.
- Basic knowledge of Microsoft Office applications is required. Candidates should be comfortable with common workplace applications and basic troubleshooting.
- Helpdesk support involves receiving user requests, understanding the problem, providing initial assistance and escalating issues when they cannot be resolved at the first level.
- Level 1 support is generally the first point of technical assistance for users. The role focuses on initial diagnosis and resolution of common issues within the support team’s defined scope.
- Since this is a voice process, candidates should be able to communicate technical information clearly over the phone while maintaining a professional approach.
- Communication is one of the most important requirements for this position because the role involves a helpdesk call-taking process.
- Candidates should be able to listen carefully, ask appropriate questions, explain troubleshooting steps clearly and communicate the status of a technical issue professionally.
- Good verbal communication can also help engineers gather accurate information from users before attempting troubleshooting or escalating an issue.
- The job description states that candidates must be willing to work in a 24/7 rotational shift environment.
- This means working hours can vary according to business and support requirements. Candidates should consider their willingness to work different shifts, including potentially overnight schedules, before applying.
- Candidates should have a B.E/B.Tech qualification.
- Key requirements include good communication skills, basic computer knowledge, basic MS Office knowledge and willingness to work in a helpdesk call-taking profile.
Note: This job is posted on external sites. Joblit shares the listing for convenience and does not take responsibility for third-party content.
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