Tieto Recruitment 2026 – Junior Service Desk Specialist
Tieto
ExperienceFreshers / Experienced
QualificationB.Sc / BCA / BA
Key Responsibilities
- Technical knowledge alone is not sufficient for a service desk role. The specialist must maintain a positive and professional attitude while assisting users.
- A customer-centric approach involves listening carefully, acknowledging the user’s concern, explaining the next steps and following through until the issue is resolved or appropriately escalated.
Skills & Eligibility
- Candidates should carefully review the educational, technical and communication requirements before applying.
- Applicants should have a B.Sc, BCA or BA qualification.
- The role is suitable for recent graduates and early-career candidates.
- Basic understanding of computer hardware is required.
- Basic understanding of computer software is required.
- Basic networking knowledge is expected.
- Excellent verbal and written communication skills are required.
- Ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills.
- Strong attention to detail.
- Customer-centric mindset and willingness to help users.
- Ability to handle multiple tasks in a fast-paced environment.
- Ability to work collaboratively and learn new skills.
- The following qualifications are considered advantages but are not mandatory according to the supplied job details.
- ITIL Foundation or a similar relevant certification.
- Prior internship or practical experience in an IT support role.
- IT support fundamentals
- Hardware troubleshooting
- Software troubleshooting
- Networking fundamentals
- Application support
- Password and account support
- Ticket management
- Incident management basics
- Service request handling
- Technical documentation
- Customer service
- Verbal communication
- Written communication
- Problem-solving
- Attention to detail
- Team collaboration
- Candidates should have a B.Sc, BCA or BA qualification.
- Basic understanding of computer hardware, software and networking concepts is required.
- Candidates need excellent verbal and written communication skills and the ability to explain technical concepts to non-technical users.
Note: This job is posted on external sites. Joblit shares the listing for convenience and does not take responsibility for third-party content.
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