Tata Communications Recruitment 2026

Tata Communications

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2 days ago

Job Description

As a Jr Team Member in IT Operations & Infrastructure, you will play a crucial role in maintaining seamless IT operations, managing routine service request fulfillments, supporting installations, and upholding strict Service Level Agreements (SLAs) for global internal and external stakeholders.
Assist in technical installations, equipment configurations, and system deployment activities as required.
Maintain daily IT operational routines, system monitoring, and preventative maintenance activities.
Proactively work towards achieving established Service Level Agreements (SLAs) and internal performance metrics.
Provide helpdesk support, incident management, and change request execution for end users to ensure operational efficiency.
Handle service request fulfillment while escalating complex infrastructure issues to higher tier technical teams.
Assist internal end users with day-to-day IT software and hardware functionalities.

Assist in technical installations, equipment configurations, and system deployment activities as required.
Maintain daily IT operational routines, system monitoring, and preventative maintenance activities.
Proactively work towards achieving established Service Level Agreements (SLAs) and internal performance metrics.
Provide helpdesk support, incident management, and change request execution for end users to ensure operational efficiency.
Handle service request fulfillment while escalating complex infrastructure issues to higher tier technical teams.
Assist internal end users with day-to-day IT software and hardware functionalities.

Understanding of basic IT operations and helpdesk administration workflows.
Knowledge of incident management, change management, and service request processes (ITIL framework basic awareness).
Foundational knowledge of network infrastructure, OS installations, and routine troubleshooting.
Accountability & Ownership: Taking full responsibility for individual tasks and project outcomes.
Collaboration: Working seamlessly across cross-functional teams and global stakeholders.
Agility: Adapting quickly to changing technology landscapes and dynamic business demands.
Can-Do Attitude & Growth Mindset: Approaching challenging problems with enthusiasm and a positive outlook.
Innovation & Problem-Solving: Finding smart, creative solutions to improve operational workflows.
Continuous Learning & Skill Transformation: Dedication to continuous professional development and acquiring new technical capabilities.
Education: Bachelor’s Degree in Engineering (B.E / B.Tech) or Any Graduate Degree in Science, Commerce, Arts, or Computer Applications.
Experience: 0 to 2 years of experience in IT operations, technical customer service, or helpdesk infrastructure support. Open to freshers.

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