Tata Communications Recruitment 2026
Tata Communications
LocationPune, Maharashtra
Experience0–4 Years
QualificationB.E/B.Tech/B.Sc/BCA/M.E/M.Tech/M.Sc/MCA
Key Responsibilities
- Take ownership of customer-reported technical issues.
- Work toward resolving customer problems effectively.
- Research issues and investigate possible causes.
- Diagnose technical problems affecting systems or applications.
- Troubleshoot customer-reported issues using established procedures.
- Identify appropriate solutions and provide resolution.
- Escalate unresolved issues to the appropriate internal teams.
- Follow standard escalation procedures.
- Monitor and work toward achieving defined SLAs.
- Proactively take actions to maintain SLA performance.
- Manage customer queries and operational activities.
- Seek appropriate guidance when required.
- Maintain the quality and timeliness of operational support.
- Stay aware of emerging technologies relevant to the domain.
Skills & Eligibility
- Education: Graduate qualification with a relevant technical background.
- Eligible Qualifications: B.E/B.Tech/B.Sc/BCA/M.E/M.Tech/M.Sc/MCA.
- Experience: 0–4 years.
- Customer Support: Experience providing customer service support in fast-paced, high-availability environments is relevant.
- Problem Solving: Strong problem-solving skills.
- Technology Awareness: Willingness to stay updated with the latest technologies in the cybersecurity and technology domain.
- Operations: Ability to work in a 24×7 environment.
- Problem solving is explicitly listed in the requirements.
- A strong candidate should be able to take an ambiguous technical issue and break it into smaller, testable areas.
- What is affected?
- Can the issue be reproduced?
- What evidence is available?
- What systems are involved?
- What can be ruled out?
- Does the issue require escalation?
- This structured approach is valuable for both cybersecurity operations and technical support.
- Candidates should focus on:
- Cybersecurity fundamentals
- Networking basics
- Linux fundamentals
- Operating system basics
- Application troubleshooting
- Incident management
- Customer support
- SLA and escalation processes
- Information security fundamentals
- Problem solving
- Technical communication
Note: This job is posted on external sites. Joblit shares the listing for convenience and does not take responsibility for third-party content.
Apply Now Suggested Jobs
Tata Communications Recruitment 2026
Location not specified
TATA Communications Drive 2026
Location not specified
Tata Communications Off Campus Drive 2026
Location not specified
Honeywell Recruitment 2026
Location not specified
Copado Recruitment 2026
Bengaluru, Karnataka
L&T Recruitment 2026
Location not specified
Thermo Fisher Recruitment 2026
Location not specified