Production Specialist

Wipro

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1 day ago

Key Responsibilities

The purpose of this role is to provide effective operational or technical support to the process, resolving client queries directly or managing timely escalations to ensure all process SLAs (Service Level Agreements) are successfully met.
Query Management: Field all incoming client help requests via phone or email in a courteous and professional manner.
Data Tracking: Record, track, and document all queries received, problem-solving steps taken, and final resolutions using tracking software.
SLA Compliance: Manage corporate transactions as per required quality benchmarks and resolve customer queries within specified timelines.
Trend Analysis: Document and analyze call logs to spot recurring trends to proactively prevent future workflow issues.
Knowledge Maintenance: Access internal knowledge bases and contribute to self-help documents for customers to optimize overall resolution times.

Education: Any Graduate degree for the Production Specialist role; 12th Pass or Any Graduate for the Process Associate path.
Experience: 1-3 years of experience along with core exposure to Financial Planning & Analysis is mandatory for the Production Specialist L1 role. Freshers are eligible for the Kolkata operations.
Technical Knowledge: Familiarity with basic operations, tracking tools (such as RAVE systems), and standard productivity applications (MS Word, Excel, Outlook).
Soft Skills: Strong interpersonal communication, active listening, structured documentation habits, and a strong user-friendly problem diagnosis perspective.
Candidates holding a 12th standard pass certificate or any undergraduate degree can apply for the Process Associate position in Kolkata.

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