Sutherland Off Campus Drive 2026 – New Campus Associates
Sutherland
ExperienceFreshers
QualificationAny Full-Time UG/PG Graduate
Key Responsibilities
- The selected candidate will be responsible for providing customer support and maintaining service quality across multiple communication channels.
- Resolve customer requests and inquiries through email, chat and social media.
- Provide customer support through appropriate communication channels and processes.
- Ensure customer questions are answered accurately and within expected timelines.
- Work toward monthly customer satisfaction and productivity goals.
- Achieve contact center statistics and contractual service-level metrics.
- Follow non-disclosure agreements and data security policies.
- Complete required upskilling programs and e-courses.
- Attend coaching sessions and implement feedback.
- Maintain schedule adherence and attendance standards.
- Contribute positively to reducing program shrinkage.
Skills & Eligibility
- Candidates from the 2026 graduating batch can apply for the New Campus Associates role.
- The job is open to candidates who have completed a full-time undergraduate or postgraduate degree in streams including:
- Engineering
- The opportunity is designed for campus-level and entry-level candidates, making it relevant to fresh graduates starting their careers in customer experience, customer support and business operations.
- Sutherland is looking for candidates who can communicate effectively with customers and work efficiently in a target-driven environment.
- English Communication: Excellent verbal and written English skills.
- Customer Service: Ability to understand customer concerns and provide appropriate resolutions.
- Typing Skills: Good typing ability for handling digital customer interactions and documentation.
- Analytical Skills: Ability to understand issues, identify relevant information and determine appropriate actions.
- Problem-Solving: Ability to resolve customer inquiries and concerns effectively.
- Shift Flexibility: Willingness to work rotational shifts, including nights.
- Teamwork: Ability to collaborate with colleagues, coaches and supervisors.
- Time Management: Ability to complete assigned activities while meeting service-level requirements.
- Customer support is not limited to reading a script. Associates may need to understand the customer’s situation, identify the underlying problem and use the available information to determine the correct next step.
- Strong analytical thinking can help candidates handle unfamiliar issues while following the appropriate business process.
- The role involves 8 hours of work plus a 1-hour break and may require working 5 or 6 days per week .
- Candidates must also be flexible to work rotational shifts, including night shifts . Anyone applying should consider this requirement before accepting the opportunity.
- Sutherland states that cab facilities are available within 25 km of the office location .
- The role is available in Chennai, Mumbai, Hyderabad, Cochin and Bhopal . Candidates must reside within the stated 25 km radius of the relevant office location, according to the provided job description.
- Practice breaking customer problems into smaller steps and identifying the most appropriate resolution.
- Important skills include excellent English communication, typing, analytical ability, problem-solving, teamwork and flexibility to work rotational shifts.
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