Oracle Recruitment 2026

Oracle

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1 day ago

QualificationB.E / B.Tech / M.E / M.Tech / MCA / B.Sc / Relevant Degree

Job Description

The Support Engineer 1 serves as a fundamental point of contact for enterprise clients, managing incoming inquiries through electronic channels, phone systems, or direct interactions. In this role, you will diagnose, isolate, and troubleshoot routine technical faults within designated Oracle software, application, or cloud product lines. You will work closely under the guidance of experienced engineers to document edge cases, scale recurring issues to backend design teams, and leverage modern internal AI assistant modules to trace operational root causes efficiently.

Act as a responsive initial point of contact to maintain, build, and foster proactive relationship management with enterprise clients.
Isolate and troubleshoot basic client-side application issues linked to assigned Oracle modules, providing direct fixes or system workarounds.
Recreate customer technical conditions and system behaviors inside sandbox networks to diagnose underlying bugs with minimal direct guidance.
Escalate high-severity or structural architectural bugs to tier-2 or backend engineering teams while retaining customer communication updates.
Document granular chronological actions inside client service logs and internal tracking systems up to successful case resolution.
Learn to compile comprehensive troubleshooting playbooks, continuous runbooks, and public Knowledge Base articles for common bugs.
Leverage internal AI diagnostic assistance toolsets and automation layers to fast-track system analytics.
Analyze recurring support insights to suggest system upgrades, workflow refinements, and operational procedure corrections.
Fulfill day-to-day tickets and manage personal performance tracking scores under operational supervisor review.
Assist peripheral deployment teams, internal stack stakeholders, and product squads to manage complex ecosystem deployments.
Actively incorporate feedback and leverage technical corporate training channels to master upcoming application architectures and industry trends.

Educational Background: Graduation or Post-Graduation in engineering streams (B.E, B.Tech, M.E, M.Tech, MCA) or standard technical fields with strong foundational knowledge of computing systems.
Experience Profile: Structured for professionals ranging from 0 to 2+ years of exposure. Strong freshers who demonstrate technical analytical abilities are highly encouraged to apply.
Language Command: Applicants must be strictly fluent in reading, writing, and speaking English .
Sponsorship Limitations: Candidates must already possess legal rights to work in India; enterprise visa or work permit sponsorship will not be provided for this opening.

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