SAP Consultant

ITC Infotech

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3 days ago

Key Responsibilities

  • First-Level User Support: Act as the primary point of contact for global internal and client SAP system operators experiencing operational bottlenecks.
  • Incident Ticket Lifecycle Management: Efficiently handle log entries, tracking status variations, and closing user requests utilizing robust enterprise ticketing platforms like ServiceNow or Jira.
  • Common Issue Resolution: Address regular infrastructural operational challenges such as user login errors, system permission barriers, transaction code failures, and general authorization configuration snags.
  • Escalation Coordination: Route complicated configuration errors, data mismatches, and severe core environment failures to the higher level senior technical consultant modules.
  • Identity & SLA Administration: Assist in managing active system access roles while ensuring compliance parameters match corporate Service Level Agreements (SLAs).
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