IT Support Engineer Intern

Zycus

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1 day ago

Key Responsibilities

Selected candidates will work closely with senior support engineers to ensure the smooth day-to-day operations of Zycus platforms. Key responsibilities include:
Providing vital first-level support for Zycus applications and related systems.
Monitoring support tickets proactively and assisting in rapid issue resolution.
Troubleshooting basic system, application, and user access-related issues.
Coordinating with internal technical teams and business users for incident tracking and regular updates.
Assisting in application validation, testing, and comprehensive documentation activities.
Learning and supporting intricate Procure-to-Pay (P2P) and Source-to-Pay (S2P) workflows.
Creating and maintaining knowledge base articles, support documentation, and system reports.
Participating in routine system maintenance and monitoring activities while adhering to IT support SLAs and escalation procedures.

Degree: B.E or B.Tech is mandatory (Computer Science, IT, Electronics, or related streams are highly preferred).
Batch: Eligible candidates must strictly be from the 2025 or 2026 graduating batches.
Experience: 0 to 1 Year (Freshers are welcome).
Duration: Must be available for a 6-month internship.
Basic understanding of enterprise application support concepts.
Good analytical thinking and troubleshooting skills.
Strong communication and interpersonal skills.
A proactive willingness to learn enterprise applications and standard support processes.
Added Advantage: Basic knowledge of IT support processes or ticketing tools.
Degree: B.E or B.Tech is mandatory (Computer Science, IT, Electronics, or related streams are highly preferred).
Batch: Eligible candidates must strictly be from the 2025 or 2026 graduating batches.
Experience: 0 to 1 Year (Freshers are welcome).
Duration: Must be available for a 6-month internship.
Basic understanding of enterprise application support concepts.
Good analytical thinking and troubleshooting skills.
Strong communication and interpersonal skills.
A proactive willingness to learn enterprise applications and standard support processes.
Added Advantage: Basic knowledge of IT support processes or ticketing tools.

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