Technical Support Engineer
Movate
Key Responsibilities
- As a Technical Support Engineer at Movate, you will be expected to execute the following duties:
- Respond promptly, courteously, and knowledgeably to inbound customer technical support inquiries.
- Provide premium, top-tier technical assistance to customers with a consistent objective of first-call resolution (FCR).
- Educate end-users on standard system installations, setup configurations, and guide them dynamically through software or network troubleshooting steps.
- Leverage prior technical customer support experience to consistently drive customer success, retention, and satisfaction.
- Apply robust problem-solving skills to effectively resolve complicated hardware, OS, or connectivity complaints.
- Perform structured outbound follow-up calls to current customers to completely address pending technical bottlenecks when necessary.
Skills & Eligibility
- Degree: B.E / B.Tech / Any Bachelor’s Degree from a recognized institution.
- Experience: Minimum of 6 months of continuous experience handling an international or technical voice process.
- Availability: Candidates who are Immediate Joiners or have a notice period of 15 to 30 days (negotiable) will be preferred.
- Exceptional verbal and written communication skills in English.
- Strong analytical thought process and technical troubleshooting ingenuity.
- Ability to work seamlessly under a fast-paced environment while meeting performance targets.
- Strong empathy, time-management skills, and a commitment to customer service excellence.
- Movate accepts candidates with a B.E, B.Tech, or any standard Bachelor’s degree qualification for this specific technical support path.
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