Monitor network dashboards and alerting systems (e.g., IRM) for anomalies and performance issues and perform initial triage of alerts, classifying severity and potential impact based on playbooks.
Troubleshoot and resolve network incidents of low to moderate complexity affecting wired and wireless networks, routing, switching, and firewalls.
Manage user-reported network issues submitted via the ticketing system (e.g., GUTS) and provide timely updates to users and stakeholders on ticket status.
Implement routine and low-impact network changes following approved Change Requests (CRs) and MOPs, including port configurations, VLAN assignments, or software updates on single devices.
Maintain and update network diagrams and operational documentation, and contribute to knowledge base articles and playbooks based on issue resolutions.
Skills & Eligibility
Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
1 year of experience with network routing protocols, design, and troubleshooting.
Experience working with network equipment providers, enhanced interior gateway routing protocol (EIGRP), IP routing, LAN switching, and data center operations.
Experience with fundamental networking technologies (TCP/IP) and a wide range of protocols, including BGP, OSPF, ISIS, DHCP, IPSec, GRE, Wi-Fi standards, DNS, and Radius.
Direct, hands-on experience working within a network operations environment.
Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
1 year of experience with network routing protocols, design, and troubleshooting.
Experience working with network equipment providers, enhanced interior gateway routing protocol (EIGRP), IP routing, LAN switching, and data center operations.
Experience with fundamental networking technologies (TCP/IP) and a wide range of protocols, including BGP, OSPF, ISIS, DHCP, IPSec, GRE, Wi-Fi standards, DNS, and Radius.
Direct, hands-on experience working within a network operations environment.
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