Associate Software Engineer (Content Support)

Bloomreach

Scroll down to apply

India3 – 5 Years (Relevant)1 month ago

RoleAssociate Software Engineer (Content Support)

LocationIndia

Experience3 – 5 Years (Relevant)

QualificationB.E / B.Tech / Related Degree

Job Description

For the Bloomreach Recruitment 2026 drive, the team is seeking an L1 Support Engineer for the Bloomreach Content Support team. You will be responsible for incident management, monitoring system health, and providing troubleshooting for the Content PaaS module.
[Image of Incident Management Workflow]
The ideal candidate must be able to read and understand Core Java code to perform in-depth problem solving. You will operate in a “Follow the Sun” model , working rotational shifts to support global customers across North America and EMEA time zones.

As an Associate Software Engineer (Content Support) at Bloomreach, your key responsibilities will include:
Incident Management: Act as the primary contact for customer-reported issues via Zendesk and perform initial triage.
Monitoring: Continuously monitor system health dashboards and logs using tools like Humio and Cloudflare.
Shift Operations: Work in rotational shifts (including night shifts) to cover NA/EMEA hours and weekend on-call support.
Troubleshooting: Read and understand Java code to match scenarios, suggest workarounds, or provide fixes.
Escalation: Escalate unresolved issues to L2/L3 teams with clear documentation and logs.
Collaboration: Maintain clear communication with customers and internal teams (Infrastructure, Engineering).

To be eligible for Bloomreach Recruitment 2026, candidates must meet the following criteria:
Experience: 3-5 years of relevant experience in technical support positions (Service Industry / Retail).
Technical Skills: Strong knowledge of Core Java (Read & Write) and common Java libraries. Experience with Java Frameworks (Spring) . Familiarity with Frontend technologies like Angular or React .
Strong knowledge of Core Java (Read & Write) and common Java libraries.
Experience with Java Frameworks (Spring) .
Familiarity with Frontend technologies like Angular or React .
Tools: Experience with ticketing tools (Zendesk, JIRA) and monitoring tools (Cloudflare, Datadog, Dynatrace).
Preferred Skills: Exposure to CMS tools (AEM, OpenText) and container technologies (Docker/Kubernetes).

Note: This job is posted on external sites. Joblit shares the listing for convenience and does not take responsibility for third-party content.