Analyst – Gurugram

KPMG

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0 to less than 2 years in a relevant domain5 days ago

Key Responsibilities

The selected candidate will support the course review and CPE administration process. Key responsibilities include the following.
Take ownership of course review and approval activities from request assignment through completion.
Review course submissions for compliance with applicable NASBA and KPMG CPE guidelines.
Check that the required information and documentation are complete and accurate.
Follow standard processes, templates, and approval procedures.
Identify discrepancies or incomplete information and report potential issues to the appropriate team.
Determine and administer Continuing Professional Education credits for participants and instructors.
Record and process credits in KPMG’s learning management system.
Maintain accurate records relating to course reviews and CPE issuance.
Create and distribute certificates of attendance to KPMG clients when applicable.
Ensure that the required documentation and procedures are followed throughout the process.
Assign and manage submitted Learning Requests on a daily basis.
Monitor progress to ensure requests are handled within the required timelines.
Maintain accurate tracking information and update records as necessary.
Prioritize work according to deadlines, service levels, and process requirements.
Escalate exceptions or issues that cannot be resolved within the standard process.
Respond to queries and complaints from internal and external participants through email.
Provide appropriate customer service while following the agreed SLA and quality framework.
Communicate with learners, onshore team members, and leadership throughout the process.
Maintain effective working relationships with different stakeholders.
Communicate clearly when additional information, clarification, or escalation is required.
Ensure work complies with applicable policies, procedures, and quality requirements.
Follow established processes and templates consistently.
Identify and report potential issues, discrepancies, and compliance concerns.
Escalate cases that fall outside standard procedures or the Analyst’s authority.
Meet established quality targets and service-level agreements.

Skills & Eligibility

The supplied eligibility details list the following qualifications:
Bachelor of Arts (BA)
Bachelor of Commerce (B.Com)
Bachelor of Education (B.Ed)
Bachelor of Engineering (BE)
Bachelor of Computer Applications (BCA)
This means the opportunity is not limited to engineering or computer-science graduates. Candidates from eligible non-technical backgrounds may also apply if they meet the other job requirements.
Applicants should confirm that their exact qualification is accepted in the recruitment application before submitting their details.
The stated experience requirement is 0 to less than 2 years of relevant work experience .
Fresh graduates and early-career candidates may be eligible, provided they meet the educational and functional requirements. Relevant experience in operations, administrative support, customer service, contact centres, relationship management, or a financial environment may be useful.
The mandatory technical and functional skills include proficiency with the MS Office suite, particularly:
Microsoft Outlook: Managing emails, responding professionally, and coordinating with stakeholders.
Microsoft Excel: Working with data, maintaining records, checking information, and tracking requests.
Multiple systems: Ability to use different business applications and follow established workflows accurately.
Candidates should be comfortable working with digital records, reviewing information, maintaining accuracy, and following documented procedures.
The following experience is preferred but is not listed as mandatory:
Experience in an operational or contact-centre environment.
Experience managing relationships with customers or other stakeholders.
Experience working in a financial environment.
Experience working successfully in a target-driven environment.
Exposure to an international working setup.
Candidates who have handled customer queries, managed requests, tracked service levels, maintained records, or worked with international teams should highlight those responsibilities in their resumes where applicable.
KPMG expects candidates to demonstrate the following behavioural attributes:
Teamwork, planning, and organization.
Integrity and accountability.
Sound decision-making.
Focus on quality and results.
Resilience and customer orientation.
Effective interpersonal and communication skills.
Creativity and problem-solving ability.
Adaptability, initiative, and ownership of assigned work.
The supplied eligibility details list the following qualifications:
Bachelor of Arts (BA)
Bachelor of Commerce (B.Com)
Bachelor of Education (B.Ed)
Bachelor of Engineering (BE)
Bachelor of Computer Applications (BCA)
This means the opportunity is not limited to engineering or computer-science graduates. Candidates from eligible non-technical backgrounds may also apply if they meet the other job requirements.
Applicants should confirm that their exact qualification is accepted in the recruitment application before submitting their details.
The mandatory technical and functional skills include proficiency with the MS Office suite, particularly:
Microsoft Outlook: Managing emails, responding professionally, and coordinating with stakeholders.
Microsoft Excel: Working with data, maintaining records, checking information, and tracking requests.
Multiple systems: Ability to use different business applications and follow established workflows accurately.
Candidates should be comfortable working with digital records, reviewing information, maintaining accuracy, and following documented procedures.
KPMG expects candidates to demonstrate the following behavioural attributes:
Teamwork, planning, and organization.
Integrity and accountability.
Sound decision-making.
Focus on quality and results.
Resilience and customer orientation.
Effective interpersonal and communication skills.
Creativity and problem-solving ability.
Adaptability, initiative, and ownership of assigned work.
Applicants should emphasize skills that match the job description and are supported by their actual experience. Relevant areas include:
MS Office: Outlook, Excel, email handling, and maintaining digital records.
Operations: Request management, administrative processing, workflow coordination, and meeting deadlines.
Customer service: Responding to queries, managing complaints, and maintaining professional communication.
Compliance: Following standard procedures, reviewing documentation, and identifying discrepancies.
Quality assurance: Maintaining accuracy, checking data, following quality frameworks, and meeting SLAs.
Stakeholder management: Coordinating with learners, colleagues, leadership, and international teams.
Organization: Prioritizing tasks, planning work, tracking requests, and managing multiple responsibilities.
Problem-solving: Investigating issues, identifying potential causes, and escalating exceptions appropriately.
Adaptability: Learning new systems and working effectively in a target-driven environment.
Fresh graduates should highlight relevant academic projects, internships, part-time employment, volunteer work, or other experiences that demonstrate communication, organization, accuracy, teamwork, and the ability to learn new systems.
The supplied eligibility criteria list BA, B.Com, B.Ed, BE, and BCA. Applicants should verify that their qualification is accepted on the recruitment portal.
The mandatory skills listed include MS Office, especially Outlook and Excel, IT literacy, and experience working with multiple systems. Communication, organization, attention to detail, customer service, and compliance awareness are also important.
October 20, 2026

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