As an Apprentice within the Software Development and Engineering unit at CGI, your primary focus will be on IT Maintenance and Production Support. You will gain extensive hands-on experience in managing live application environments, ensuring system stability, and deploying enterprise-grade software updates.
Because you will be handling mission-critical production environments, this role demands flexibility and a high degree of responsibility. You will be actively involved in resolving application issues, managing databases, and coordinating with cross-functional teams to ensure zero downtime for clients.
Key Responsibilities
Production Support: Actively monitor, troubleshoot, and maintain live enterprise applications and systems to ensure high availability.
Application Deployment: Assist in the seamless rollout and deployment of software updates, patches, and new application features.
Database Management: Perform fundamental database administration tasks, ensuring efficient data flow and structural integrity.
Issue Resolution: Identify technical bottlenecks, document system errors, and collaborate with senior engineers to implement permanent fixes.
Shift Operations: Participate actively in rotational shifts and be prepared to work extended hours as dictated by production support requirements.
Skills & Eligibility
Education: Must be a B.Tech Graduate from a recognized university or institution.
Communication: Requires absolutely excellent written and oral communication skills to interact effectively with global teams and document support tickets.
Technical Aptitude: Fundamental understanding of application development lifecycles, database structures, and system administration.
Work Flexibility: A strict requirement and willingness to work in diverse roles involving rotational shifts and extended hours to cover global support windows.
Mindset: An ownership mentality with a strong desire to learn, adapt, and grow within an enterprise IT maintenance ecosystem.
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